1. Conclusion of the contract

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. By clicking the button “submit order” or “buy now” you submit a binding order of the goods contained in the cart. The confirmation of the receipt of the order follows immediately after sending the order and does not yet represent an acceptance of the contract. The purchase contract comes about only through our explicit declaration or the shipment of the goods.

2. Cancellation policy

Withdrawal: You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (SMARTGRIP GMBH, D-21107 Hamburg, Tel .: 040 5205860, e-mail address: by means of a clear statement (eg a letter or e-mail sent by post). Mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

To maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges, promptly and no later than fourteen days from the date on which the notice of your cancellation of this Agreement has been received. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

We bear the cost of returning the goods.

You only have to pay for a possible loss in value of the goods if this loss of value is due to a handling that is not necessary for you to check the nature, characteristics and functioning of the goods.

3. Exclusion / termination of the right of withdrawal

A right of revocation exists according to § 312g Abs. 2 BGB u.a. in the case of contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer and it expires prematurely in contracts for the delivery of sealed goods consisting of For health or hygiene reasons, they are not suitable for return if their seal has been removed after delivery

4. Voluntary Return Guarantee

For all purchases from the SMARTGRIP assortment, we grant you, in addition to the statutory right of withdrawal, a voluntary return guarantee of a total of 30 days from the receipt of the goods. You can also after the 14-day cancellation period from the contract by returning the goods within 30 days of receipt (beginning of the day on the day after receipt of goods) returned to us, if the goods are complete and in original packaging and in unused and undamaged Condition and is not a product specifically made to customer specifications or clearly tailored to personal needs. The timely dispatch is sufficient for the deadline.

The goods have to be returned to: SMARTGRIP GMBH, D-21107 Hamburg

The contractually agreed voluntary return guarantee leaves your legal rights and claims unaffected. In particular, your statutory right of withdrawal and your statutory warranty rights remain unrestricted.

5. Material or manufacturing defects

If delivered items have obvious material or manufacturing defects, including transport damage, please reclaim such errors immediately against us, or the employee who delivers the items. The omission, however, has no consequences for your legal claims.

For all defects occurring during the legal warranty period, the statutory claims to subsequent performance, removal of defects / new delivery and – if the statutory requirements – the extended claims for reduction or withdrawal as well as damages, including the compensation of damage instead the fulfillment and replacement of your futile expenses. Guarantee claims are without prejudice to legal claims / rights.

6. Validity of prices

The prices stated on SMARTGRIP.COM are Euro prices (including VAT).

7. Shipping costs

Shipping costs per order and delivery address, regardless of order value: For a SMARTGRIP by post, consumers pay 3.50 euros via Deutsche Post.

8. Payment

You can pay with the Klarna Checkout (Invoice, installment purchase, Visa, Mastercard, Amex, direct debit, instant transfer), in advance or with PayPal.

SMARTGRIP GMBH, Stenzelring 17, D-21107 Hamburg, Hamburg HRB 148966, represented by: Deniz Wannenmacher, Mats Timm

Model withdrawal form

(If you want to revoke the contract, please fill out this form and send
it back.)
– To SMART GRIP GMBH, 21107 Hamburg, Email:
– I / we (*) hereby revoke the contract of purchase concluded by me / us (*)
the following goods (*) / providing the following service (*)
– Ordered on (*) / received on (*)
– name of the consumer (s)
– address of the consumer (s)
– Signature of the consumer (s) (only when notified on paper)
– date
(*) Please delete as appropriate.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. The payment is made to Klarna: Invoice: The payment period is 14 days from dispatch of the goods / the ticket / or, in the case of other services, the provision of the service. The invoice terms can be found here. Purchase of installments: With Klarna’s financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (at least, however, EUR 6.95) or under conditions otherwise specified in the cash register. Payment in installments is due at the end of the month following the submission of a monthly bill by Klarna. For more information on installment purchase, including terms and conditions and European standard consumer credit information, click here. Immediately: Your account will be charged immediately after placing the order. Credit card (Visa / Mastercard) Debit: The debit takes place after dispatch of the commodity. The time will be communicated to you by e-mail. The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we pass on your data to Klarna for the purposes of address and credit checks in the context of the purchase initiation and settlement of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. Further information and Klarnas terms of use can be found here. General information about Klarna can be found here. Your personal details will be treated by Klarna in accordance with the applicable privacy policy and as stated in Klarnas Privacy Policy.


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