RETURN

If for some reason you are not completely satisfied, we will take it back within 30 days.

1 – PREPARE RETURN

Select the items you want to return and write us an e-mail to retoure@smartgrip.com including your order number with the reason for return and the items concerned.

2 – PACK THE RETURN

Pack the items you want to return and securely seal the package. If possible, please use the packaging in which the products were delivered. All old shipping labels, stickers and other materials should be removed or defaced.

3 – SEND RETURN

Let the package stamped sufficiently and send it back to our address.

Smart Grip GmbH, Stormarner Straße 7, 22049 Hamburg

4 – RETURN CONFIRMATION & REFUND

Once your return has been accepted and processed, you will receive a confirmation e-mail and the refund will be arranged. It may take up to 14 days for the refunded amount to appear in your account.